REFUND POLICY

At TEACOZ Pure Ceylon Tea, our goal is your complete satisfaction. If within 30 days you are not completely satisfied with your purchase, return it for a prompt exchange or refund. Shipping and handling charges are non-refundable.

If there is an error with your order or items arrive damaged, please contact us at info@teacoz.com or +94 (0)77 484 2791.

Return Instructions/Refunds and Exchanges:

1. To initiate a return, please contact us at info@teacoz.com or +94 (0)77 484 2791.
2. Our customer service team will send a return label, which includes prepaid shipping.
3. Refunds will be applied to the original credit card used and can take up to 15 business days to process depending on financial institution.