DELIVERY INFORMATION
International Deliveries
We proudly ship worldwide and accept orders for international delivery.
- Dispatch Time: Most international orders are processed and dispatched the next working day, and we aim to deliver within 5-10 working days.
- EU Orders: For customers within the European Union, we offer bulk purchasing from our UK warehouse to help reduce shipping and customs costs. Please email us at shop@teacoz.com for more information.
- Shipping Charges: Delivery charges will be calculated at checkout based on the weight of your order. Shipping rates are as follows:
- For UK Deliveries: Charges are based on the weight of the order:
- First kg: [price]
- Additional kg: [price]
- For International Deliveries: Charges are based on the weight of the order:
- First kg: [price]
- Additional kg: [price]
- Orders over 12kg: Please contact us directly to discuss a tailored shipping quote.
- For UK Deliveries: Charges are based on the weight of the order:
Customs & Import Fees
Please note that we do not charge VAT, duties, or customs fees. These may apply in your country and will need to be settled directly with the relevant authorities before delivery can take place. Unfortunately, we have no control over local customs policies and are not responsible for any delays, confiscations, or additional charges that may arise.
Lost, Stolen, or Damaged Orders
If your order is lost, stolen, or arrives damaged, we’ll gladly replace it—just notify us within 30 days of placing your order.
Reliable Shipping with Trusted Courier Providers
All shipping deliveries are handled by reputable courier service providers, including ROYAL MAIL, DHL, and MEX, ensuring reliable and timely delivery. Plus, every shipment can be easily tracked for your convenience.
Need Help or Have Questions?
If you need help with your delivery or want to check the status of your order, please feel free to contact us. We aim to respond as quickly as possible and assist you with any inquiries.